Yes. Mediation is a confidential process. It gives both sides a private space to speak openly, explore possible solutions and work toward resolution without the pressure of a formal hearing or public dispute.

Yes. Mediation is voluntary, so both parties must be willing to take part. The process works best when everyone enters it with a genuine willingness to listen, discuss the issues and explore a practical way forward.

Absolutely. Early mediation can be one of the most effective ways to prevent a workplace issue from escalating into a grievance, disciplinary process, WRC claim or wider breakdown in working relationships.

No. Mediation can support employers, employees, HR professionals and teams. The goal is not to take sides, but to create a fair and structured process where the issue can be discussed properly.

We will start with a confidential conversation to understand the situation. From there, we can explain whether mediation may be suitable, what the next steps would look like and how the process could be approached.