Employment Matters · Across Ireland

Workplace Investigations, Mediation & Dispute Resolution

A clearer way through workplace conflict.

Independent investigations, constructive mediation and practical support for employers responding to employment claims. Helping employers, professional advisers and the people involved understand the next step.

Start with an initial conversation with Maria to gather the details and help assess whether we can assist.

15+
Years in employment law

Experience of workplace disputes and formal proceedings.

All-Star Labour & Employment Law Practice of the Year 2025 & 2026

Employment Matters & Ormonde Solicitors · All-Ireland Business Foundation

MII Approved Mediator 2026
Melissa Wynne

MII Approved Mediator

Workplace investigations

Confidence in the findings starts with a fair process.

A sensitive complaint can place real pressure on management, working relationships and your existing advisers. An independent investigation gives the facts a structured and impartial examination.

Our employment-law experience helps us recognise where a process can come under scrutiny. We bring that understanding to careful evidence gathering, fair participation and clearly explained findings.

How our investigation service works →
  • A clearly defined appointmentScope, responsibilities and reporting arrangements established at the outset.
  • Fair participationA structured process in which the relevant parties can be heard and evidence examined.
  • Reasoned findingsA documented account of the evidence and the basis for the conclusions reached.
  • A clear handoverReporting that helps the appropriate decision-makers and advisers consider the next steps.

Our role as an independent investigator is to assess the facts fairly. Findings are not predetermined or shaped to favour the commissioning party.

For solicitors & professional advisers

The independent assignment. Your client relationship respected.

When your client needs an independent investigator or mediator, we can undertake the agreed assignment while you retain your advisory relationship.

We respect the boundaries of referred work: we do not seek additional work from your referred client, and we hand the assignment back through the agreed arrangements.

  • Independence assessed before acceptanceWe check suitability and potential conflicts before agreeing the appointment.
  • Defined scope and communicationWe agree the remit, points of contact and appropriate progress updates, with independence and confidentiality respected.
  • A clear conclusion to the assignmentInvestigation reporting or appropriate mediation closure, followed by the agreed handover.
  • No pursuit of additional workThe referral is for a discrete assignment. Your existing client relationship is respected.

Experience with a human approach

We don’t just know the law.
We know people.

Our background representing employees gives us insight into how workplace concerns develop and how decisions are challenged. We apply that experience to careful investigations, constructive mediation and informed employer representation, with our role made clear in each appointment.

Clarity about our role

An independent investigator assesses facts. A mediator facilitates discussion. An employer representative advises on the employer’s position. We explain the role before work begins.

Respect for everyone involved

Workplace issues affect people as well as organisations. We listen carefully, communicate plainly and explain the process so participants understand what to expect.

Care with sensitive information

Information is handled with discretion. We explain the confidentiality and information-sharing arrangements relevant to the particular service and process.

Getting started

A manageable first step.

You do not need to have the process mapped out before contacting us. Start with a brief outline, and we will help establish whether the enquiry is suitable for our services.

  1. Request a call

    Send your contact details and a brief outline of the issue or proposed referral using the form below.

  2. Speak with Maria

    Maria gathers the initial details, including the type of issue and any key dates, for Melissa to review. This is an intake conversation, rather than a legal advice consultation.

  3. Assess suitability

    We consider the appropriate service, availability and any potential conflicts before confirming whether we can assist.

  4. Agree the next steps

    If the enquiry is suitable, we explain the proposed scope, fees and arrangements before work begins.

Meet the team

Experienced people. Clear communication.

Our team combines employment-law experience, mediation and practical client support. We will explain who will handle your enquiry and the role they will carry out.

Sean Ormonde

Sean Ormonde

Principal Solicitor

Melissa Wynne

Melissa Wynne

WRC Case Manager

MII Approved Mediator
Daithi O'Maonaigh

Daithi O'Maonaigh

Client Support

Kristina Erlic

Kristina Erlic

Commercial Operation Manager

Neil J Breheny

Neil J Breheny

Consultant Solicitor

Maria Lacson

Maria Lacson

Administration & Initial Enquiries

Common questions

Know what to expect.

Who are your services for?

We work with employers and HR teams managing workplace issues, professional advisers referring independent assignments, and people participating in workplace investigations or mediation. The role we undertake depends on the service and the agreed appointment.

What happens when I request a call?

Maria contacts you to gather initial details for Melissa to review and to help assess whether the enquiry is suitable. This initial conversation is for intake and suitability, rather than detailed legal advice. If we can assist, we explain the next steps, scope and fees before work begins.

Can my solicitor refer an investigation or mediation?

Yes. We accept enquiries for defined independent assignments, subject to suitability and conflict checks. We agree the remit, communication and handover arrangements, respect the referring firm’s client relationship and do not seek additional work from the referred client.

How do investigations and mediation differ?

An investigation examines evidence and reaches findings within an agreed remit. Mediation helps willing participants explore a resolution together; the mediator does not decide the merits of the complaint. We consider which service may be appropriate rather than assuming every issue needs the same process.

Who provides mediation?

Melissa Wynne is an MII Approved Mediator. We discuss the nature of the dispute and assess suitability and potential conflicts before confirming a mediation appointment.

Do you assist employers who have received a WRC complaint?

Yes. Our employer claim-defence service can help assess the complaint, review relevant documents and prepare an appropriate response. Mention any deadlines or hearing dates when you enquire. Submitting an enquiry does not confirm an appointment or change any existing deadline.

Do you work across Ireland?

Yes. We accept enquiries from across Ireland. Location and meeting arrangements can be discussed when we assess the enquiry.

What if I am taking part in an independent process?

You can ask about the process, the role of the investigator or mediator and what will be expected of you. In an independent appointment, we do not act as your personal representative. You may wish to seek advice from your own adviser.

What should I include in my enquiry?

Provide your contact details, the service you are enquiring about, a brief outline and any important dates. If you are a professional referrer, include your firm’s name. Please avoid sending detailed case papers or sensitive information about other people until we have agreed an appropriate way to receive them.

What Clients Say

People just like you say...

★★★★★

Thank you for advocating so strongly on my behalf. I appreciate all you have done so far. I look forward to working with you on my case going forward.

CC
★★★★★

I couldn’t be happier with the outcome, the legal process, and the team that helped make this happen. Thank you for all your efforts in the case.

MW
★★★★★

Thank you for all the support you have given me. Your guidance, expertise and advice made a very difficult experience bearable and gave me the confidence to keep going. I’m happy with the result and can finally close the chapter.

VS

Start with a conversation.

Tell us briefly what you need help with. Maria will gather the initial details so we can consider the appropriate next step.

Not sure where to start?
Talk to us in confidence.

Contact Details

Speak with us
in confidence.

Whether you are an employer, an employee, or simply unsure what your next step should be, you can contact Employment Matters in confidence. We will help you understand your options clearly and calmly.

Phone

051 841 641

Office

6A Wallace House,
Canada Street,
Waterford

FAQs

Still have questions?
We've got answers.

Mediation can feel unfamiliar at first. These quick answers explain how the process works and what you can expect when you contact Employment Matters.

Is mediation confidential?

Yes. Mediation is a confidential process. It gives both sides a private space to speak openly, explore possible solutions and work toward resolution without the pressure of a formal hearing or public dispute.

Do both parties have to agree to mediation?

Yes. Mediation is voluntary, so both parties must be willing to take part. The process works best when everyone enters it with a genuine willingness to listen, discuss the issues and explore a practical way forward.

Can mediation help before a workplace issue becomes formal?

Absolutely. Early mediation can be one of the most effective ways to prevent a workplace issue from escalating into a grievance, disciplinary process, WRC claim or wider breakdown in working relationships.

Is mediation only for employers?

No. Mediation can support employers, employees, HR professionals and teams. The goal is not to take sides, but to create a fair and structured process where the issue can be discussed properly.

What happens after I contact you?

We will start with a confidential conversation to understand the situation. From there, we can explain whether mediation may be suitable, what the next steps would look like and how the process could be approached.

Not sure whether mediation is the right next step?

Talk to us first →

We are honoured to share that Employment Matters & Ormonde Solicitors has been name the Business All-Star Labour & Employment Law Practice of the Year 2025 & 2026. This prestigious recognition from the All-Ireland Business Foundation reflects our ongoing commitment to fair workplace practices and expert legal representation, led by the dedication and vision of Sean Ormonde. We are deeply grateful to our loyal clients, dedicated team, and the AIBF for their continued support and trust