Independent workplace investigations carried out in a fair, thorough and professional manner — helping businesses respond properly to grievances, bullying and harassment complaints, dignity at work issues, and other sensitive workplace concerns.
Independent Investigations
Our Workplace Investigation Service provides businesses with experienced and fully independent investigators to examine workplace complaints in a fair, thorough and professional manner.
This includes sensitive complaints such as bullying, harassment, dignity at work issues and sexual harassment allegations, where independence, confidentiality and fair procedures are especially important.
When a workplace complaint arises, it is important that the process is handled carefully from the beginning. Poorly managed internal investigations can create further conflict, expose the business to procedural risk, and undermine trust in the outcome.
By appointing an independent investigator, businesses can ensure that complaints are examined properly, fairly and with the necessary level of professionalism.
“A fair investigation is not just about finding facts. It is about protecting the integrity of the process, respecting everyone involved, and ensuring the business can stand over the outcome.”
What We Investigate
We regularly assist businesses with sensitive and complex workplace complaints where independence, structure and procedural fairness are essential.
Independent investigation of employee grievances, including complaints about treatment, workplace decisions, communication breakdowns or management conduct.
Sensitive handling of dignity at work complaints where respect, fairness and confidentiality are crucial to the process.
Professional investigation of bullying and harassment allegations, ensuring that all parties are heard, the process is handled sensitively, and the investigation is properly documented.
Independent investigation of serious and sensitive sexual harassment complaints, handled with care, structure and procedural fairness.
Our Process
Once you provide the relevant contact details and background information, we can manage the investigation process independently, reducing the burden on your business and helping ensure a fair procedure.
We review the nature of the complaint, the relevant background information, and the parties involved.
We engage directly with the relevant parties and explain the investigation process clearly and professionally.
We gather evidence, conduct meetings where required, and examine the complaint in a fair and thorough manner.
We prepare a comprehensive fact-finding report together with a supporting booklet of appendices.
We issue the relevant documentation and provide details of the independent appeal process available to either party.
What You Receive
Our investigation service is designed to give businesses a clear, structured and professionally managed process from beginning to end.
We understand that workplace investigations can place significant pressure on management time, internal relationships and HR resources, particularly where bullying, harassment, dignity at work or other sensitive complaints are involved. Our role is to take that pressure away while ensuring the process is handled correctly.
We can manage the process directly with the relevant parties with minimal involvement required from your business.
You receive a structured report setting out the relevant facts, evidence and findings from the investigation.
Relevant supporting documentation is organised clearly to assist transparency and procedural integrity.
We provide details of the independent appeal process available to either party should they wish to exercise that right.
Why Outsource?
Internal investigations can be difficult for businesses to manage, especially where the complaint is sensitive, relationships are strained, or senior staff are involved.
This is particularly important in bullying, harassment, dignity at work and sexual harassment complaints, where the process must be handled with care, confidentiality and clear procedural fairness.
By outsourcing workplace investigations to experienced professionals, businesses can avoid many of the common procedural pitfalls that arise in internal investigations, support compliance with fair procedures and natural justice, and free up valuable management time to focus on the day-to-day running of the business.
An independent investigation can also give all parties greater confidence that the process is being handled objectively, professionally and with appropriate care.
Start The Conversation
Speak to Employment Matters in confidence. We can help you understand the process, what information is needed, and how an independent investigation into grievances, bullying, harassment or other workplace complaints can be managed from start to finish.
